The following notes provide a simple overview of what happens to your personal data when you visit our website. Personal data is any data with which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.



Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

How do we collect your data?

On the one hand, your data is collected by you providing it to us. This can be, for example, data that you enter in a contact form.

Other data is collected automatically by our IT systems when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have a right to demand the correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of data protection, you can contact us at any time at the address given in the imprint. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Analysis tools and tools from third-party providers

When visiting our website, your surfing behavior may be statistically analyzed. This is done primarily with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you.

General notes and mandatory information


The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission on the Internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible site

The responsible party for data processing on this website is:

Luzern Süd GmbH
Hotel Polo
St. Niklausenstrasse 105
CH – 6047 Kastanienbaum

Controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses or similar).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the data subject has a right of appeal to the competent supervisory authority. The competent supervisory authority in matters of data protection law is the data protection officer of the canton in which our company has its registered office. The address of the data protection officer can be found under the following link:

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from ""http://"" to ""https://"" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, a right to correction, blocking or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Data Privacy Officer

For our company the following person is our data privacy officer

Luzern Süd GmbH
Hotel Polo
Dominik Grossenbacher
St. Niklausenstrasse 105
CH – 6047 Kastanienbaum

Data collection


Data collection on our website

When you visit our website, our server creates a so-called log file. In it, we collect and process the following data:

  • The IP address from which our website was accessed. This is a number used on the Internet, which can be used to communicate on the Internet.
  • The date and time of access to our website.
  • HTTP protocol information, such as protocol type, protocol version, http requests, status codes, information about the transferred data. This is technical data that occurs during network traffic on the Internet.
  • Error messages that occurred during access.
  • The type and version of the browser used by the user, as well as his operating system and the model of the computer or mobile device.
  • The website from which the user accesses our website.

Google AdWords and Google Conversion-Tracking


Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google").

Within the framework of Google AdWords, we use the so-called conversion tracking. When you click on an ad placed by Google, a cookie is set for conversion tracking. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users. If you do not wish to participate in the tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.

The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

More information on Google AdWords and Google conversion tracking can be found in Google's privacy policy:

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If you disable cookies, the functionality of this website may be limited.

Contests on facebook and instagram


General terms and conditions


The contest is organized by the hotel Polo through the official Facebook fan page and/or the official Instagram account. By participating in the contest, the user accepts these basic terms and conditions.

About the contest

Participation in the contest takes place via the wall (competition post) of the Facebook fan page or, according to information in the competition post, by using the Facebook functions "Like" and/or the "Comment" function and/or by using the "Photo Post" function. Participation on Instagram takes place via the "Comment" function, the "Photo Post" function and, if applicable, by using the specified hashtag. The redistribution of content, such as sharing content on one's own timeline using Facebook and/or Instagram functions, is not a requirement for participation in the contest and does not increase the chances of winning in any way. The general data protection provisions of Facebook and Instagram apply.


The contest begins and ends according to the information in the post on Facebook and/or Instagram. All natural persons residing in Switzerland who have reached the age of 16 at the time of participation are eligible to participate.


The prizes for the draws will be communicated via the official Facebook page and/or the official Instagram account and correspond to the description in the post. The winner will be determined randomly or according to the information in the post. Participants are responsible for the content in the comment fields. No correspondence will be entered into regarding the contest. Cash payment of the prize is excluded.


The winners will be mentioned under their participation post and/or by name in a post and asked to contact the company via Facebook or Instagram Messenger. If the winner does not contact by the hotel Polo within the deadline of 10 working days or within the deadline mentioned in the post, a new winner will be evaluated.

Exclusion from participation

Employees of by the hotel Polo are excluded from participation. Contest associations as well as automated contest services are not eligible to participate. The organizer is entitled to exclude individual persons from participation if there are legitimate reasons, such as violation of the terms and conditions of participation, attempted manipulation, etc., and reserves the right to take legal action.

No connection to Facebook and/or Instagram

The contests are not connected to Facebook and/or Instagram and are not sponsored, supported or organized by Facebook and/or Instagram in any way. Facebook and/or Instagram are not responsible for any of the content published as part of this campaign. All questions, comments or complaints about the contest are not to be directed to Facebook and/or Instagram, but to by the hotel Polo at

Right to cancel/change the campaign

The company may adjust or cancel by the hotel Polo at any time. Cancellation for important reasons can be carried out, in particular, if a proper execution of the contest can no longer be guaranteed for technical or legal reasons. The legal process is excluded. Place of jurisdiction is Ascona. Swiss law applies.